Return & Refund Policy

Do we accept returns?

Yes. Oralaa accepts eligible returns requested within 30 days after the order is delivered. This return window begins on the confirmed delivery date, so it does not expire while an order is still in transit.

Return eligibility

To qualify for a standard return, the item should be unused, unopened, unaltered and in its original packaging when applicable. For hygiene and personal-care reasons, opened or used beauty, skincare, fragrance or personal-care products are generally not returnable unless they arrived damaged, defective, incorrect, or materially different from the product listing.

Final-sale items, gift cards and items specifically marked non-returnable on the product page are not eligible for a change-of-mind return. Your legal rights for damaged, defective or incorrectly supplied goods are not limited by this policy.

How to start a return

1. Contact Oralaa at support@oralaa.com or use our Customer Support form.
2. Include your order number, the item you want to return and the reason for the return.
3. If the item is damaged, defective or incorrect, include clear photos when possible.
4. Wait for return instructions before sending the item. Do not send a return to a supplier or other address without Oralaa return authorization.

We aim to respond to return requests within 2 business days.

Return shipping

If the return is caused by an incorrect, damaged or defective item attributable to Oralaa, we will provide instructions for the appropriate return resolution. For eligible change-of-mind returns, the customer is responsible for return shipping unless Oralaa states otherwise in the return authorization. Original shipping charges are not refundable for change-of-mind returns.

Inspection and refunds

After an authorized return is received, we aim to inspect it and approve or decline the refund within 5 business days. If approved, the refund is issued to the original payment method. After Oralaa issues the refund, your bank or payment provider may require additional time to post the funds to your account.

Exchanges

If you need a different item, contact Customer Support. When an exchange is not practical, we may process an eligible return and ask you to place a new order.

Damaged, defective or incorrect orders

Please contact us as soon as possible after delivery at support@oralaa.com. Include your order number and photos when possible. We will review the issue and provide the appropriate resolution.

Contact

Oralaa Customer Support
Email: support@oralaa.com
Online support: Contact Oralaa